FAQ
How Can We Help you?
Most Asked
What sets Curated Health apart from traditional healthcare providers?
Curated Health offers personalized, presidential-level care with 24/7 access, advanced technology integration, and a comprehensive approach to wellness. Our no-insurance model allows us to focus entirely on your health needs without typical constraints.
Is Curated Health available outside of Puerto Rico?
While our main facilities are in Puerto Rico, we offer telemedicine services and can coordinate care with providers in other locations. We also assist with travel arrangements for in-person visits when necessary.
How quickly can I see a doctor or specialist?
As a member, you’ll have expedited access to our care team. For primary care, you can often get same day or next day appointments. For specialists, we coordinate priority scheduling, significantly reducing typical wait times.
Can Curated Health handle emergency situations?
Yes, we provide 24/7 support for emergencies. Our team can offer immediate telehealth consultations and coordinate urgent care or hospital services as needed, leveraging our partnership with local hospital systems.
Services
What types of preventive care services does Curated Health offer?
We offer comprehensive preventive services including annual physical exams, health risk assessments, immunizations, cancer screenings, and personalized wellness plans tailored to your specific health profile and goals.
Does Curated Health provide mental health services?
Yes, mental health is an integral part of our holistic approach. We offer access to mental health professionals and can coordinate specialized care as needed.
Can Curated Health help with chronic disease management?
Absolutely. We specialize in personalized care plans for managing chronic conditions, leveraging our expertise, technology, and coordinated care approach to optimize your health outcomes.
What advanced diagnostic services are available?
We offer a wide range of advanced diagnostics, from comprehensive lab work to imaging studies. If a specific test is not available on-site, we coordinate with our network of top-tier facilities to ensure you receive the necessary diagnostics.
Membership
What are the different membership tiers available?
We offer three main tiers: Essential Care, Enhanced Care, and Premier Care. Each tier provides increasing levels of access, services, and personalization to meet your specific healthcare needs.
Can I upgrade or downgrade my membership?
Yes, you can change your membership tier. We recommend an annual review of your healthcare needs with our team to ensure you’re on the most suitable plan.
Are there any additional costs beyond the membership fee?
Your membership covers all services specified in your plan. Some advanced diagnostics, specialist visits, or additional services may incur extra costs, which we always discuss with you in advance.
Can I include family members in my membership?
We offer options for family coverage. Depending on your membership tier, certain services may be extended to immediate family members. We can customize a plan to suit your family’s needs.
Account
How do I access my health records?
As a member, you have 24/7 access to your health records through our secure patient portal. You can view test results, appointment history, and communicate with your care team.
How can I schedule or reschedule an appointment?
You can schedule or change appointments through our patient portal, mobile app, or by contacting your dedicated care coordinator directly.
Is my health information kept confidential?
Absolutely. We adhere to strict privacy regulations and use advanced encryption to protect your health information. Only authorized healthcare providers directly involved in your care have access to your records.
Can I get a detailed breakdown of services I've received?
Yes, you can request a comprehensive statement of services through your account. This can be useful for your records or if you’re seeking reimbursement from a health savings account or insurance provider.
